# chatebot

chatebot is an AI customer support platform for building, training, and deploying support agents across web and API channels.

## Core Product

- AI agents trained on your knowledge base
- Document-based retrieval and chat assistance
- Dashboard analytics and usage monitoring
- Support for hosted credits and BYOK credits

## Current Deployment and Infrastructure

- Primary hosting: Frankfurt (Laravel Cloud)
- Multi-region deployment is not currently offered

## Pricing Summary

- Play: 50 message credits/mo, 100 BYOK credits/mo
- Plus: 500 message credits/mo, 1,000 BYOK credits/mo
- Pro: 4,000 message credits/mo, 8,000 BYOK credits/mo
- Premium: 15,000 message credits/mo, 30,000 BYOK credits/mo
- Enterprise: custom (coming soon, not yet available)

Full pricing table: https://chatebot.com/pricing.md

## Add-ons

- Credit top-up: $0.04/credit in $10 increments (paid plans only)
- Additional team member: $10/month
- Additional agent: $20/month
- Branding removal: $50/month

### Add-on and Credit Rules

- Add-ons can only be purchased while an active subscription is in place and are only usable while the subscription remains active.
- Separately purchased credits (via credit top-up) do not expire but remain accessible only while a subscription is active.
- Monthly plan credits expire at the end of each billing cycle and do not roll over to the next period.
- If a subscription is canceled or lapses, add-on benefits and separately purchased credits become inaccessible until a new subscription is activated.

## Related Pages

- Pricing: https://chatebot.com/pricing.md
- Terms and Conditions: https://chatebot.com/legal/terms.md
- Privacy Policy: https://chatebot.com/legal/privacy.md
- Data Processing Agreement: https://chatebot.com/legal/dpa.md
- Cookie Policy: https://chatebot.com/legal/cookies.md
- Subprocessors: https://chatebot.com/legal/subprocessors.md
- Billing and Cancellation: https://chatebot.com/legal/billing-and-cancellation.md
- Contact: https://chatebot.com/contact.md