# Billing and Cancellation

Effective: April 13, 2026

This policy explains billing, cancellation, and refund terms for chatebot subscriptions and prepaid credits.

## 1. Billing Rules

- Subscriptions renew automatically. Cancellation stops future renewals and does not reverse the current billing period.
- Unused credits do not have cash value and cannot be redeemed, exchanged, or transferred.
- Features labeled as coming soon are not part of current service availability and do not create refund eligibility on that basis alone.
- If you downgrade or cancel, any credit behavior follows the active plan terms at the time of change.
- If a payment dispute or chargeback is initiated, access may be suspended while the dispute is under review.

## 2. Cancellation

You can cancel your subscription at any time from your workspace settings. Cancellation takes effect at the end of the current billing period. You retain access to paid features until the period ends.

## 3. Eligible Refund Scenarios

**First 14 days:** For new subscriptions, you may request a full refund within 14 days of the initial purchase if no credits, messages, or paid features have been consumed during that period.

**Yearly plan cancellation:** Yearly plans offer discounted per-month pricing compared to monthly billing. On cancellation, the remaining unused months may be refunded on a prorated basis at the discounted monthly rate.

**Duplicate payment:** Full refund for duplicate charges on the same invoice period.

**Billing error:** Incorrect charge caused by a confirmed billing system error.

## 4. Add-on and Credit Usage Rules

- Add-ons (credit top-ups, extra agents, extra team members, branding removal) can only be purchased while an active subscription is in place. Add-on benefits are available only while a subscription remains active.
- Separately purchased credits (via credit top-up) do not expire and remain in your account as long as your subscription is active.
- Monthly plan credits expire at the end of each billing cycle and do not roll over to the next period.
- If your subscription is canceled or lapses, add-on benefits and separately purchased credits become inaccessible until a new subscription is activated.

## 5. How to Request a Refund

Send requests to support@chatebot.com with workspace ID, invoice ID, charge date, and a clear summary of the issue. We may request additional verification details.

## 6. Processing Timeline

Approved refunds are issued to the original payment method where possible. Processing times depend on your payment provider and may take several business days.

## Related Pages

- Home: https://chatebot.com/home.md
- Pricing: https://chatebot.com/pricing.md
- Terms and Conditions: https://chatebot.com/legal/terms.md
- Privacy Policy: https://chatebot.com/legal/privacy.md
- Data Processing Agreement: https://chatebot.com/legal/dpa.md
- Cookie Policy: https://chatebot.com/legal/cookies.md
- Subprocessors: https://chatebot.com/legal/subprocessors.md
- Contact: https://chatebot.com/contact.md