# Data Processing Agreement (DPA)

Effective: April 14, 2026

This Data Processing Agreement sets out how chatebot processes personal data when acting as a processor for customer data.

## 1. Data Controller

- chatebot Inc., Pakistan.
- Primary hosting: EU Central (Frankfurt) via cloud infrastructure provider.

## 2. Processing Locations and Transfers

- Primary hosting region: EU Central (Frankfurt).
- Some subprocessors may process personal data outside the EU/EEA, including in the United States, where required to provide AI features and integrations.
- For restricted transfers, chatebot applies transfer safeguards such as Standard Contractual Clauses (SCCs), adequacy decisions, and equivalent legal mechanisms where applicable.

## 3. Subprocessors

The following third-party subprocessors process personal data on our behalf. See the full list on our Subprocessors page with provider-specific DPA links, data types, and country information.

Subprocessors include providers for hosting, analytics, transactional email delivery, AI model processing, and billing.

## 4. Security and Confidentiality

chatebot implements technical and organizational measures designed to protect personal data and requires confidentiality obligations for personnel and subprocessors with access to personal data.

## 5. Data Subject Requests and Assistance

chatebot will provide reasonable assistance to help customers respond to data subject requests, taking into account the nature of processing and the information available to chatebot.

## 6. Deletion and Return

Upon termination of applicable services and subject to legal retention obligations, chatebot will delete or anonymize personal data processed under this DPA according to documented retention schedules.

## 7. Data Protection Officer

- Contact via support@chatebot.com or legal@chatebot.com.

## 8. Data Subject Rights

Under GDPR and applicable data protection laws, data subjects have the right to access, rectify, erase, port, and object to processing of their personal data. Contact legal@chatebot.com to exercise these rights.

## Related Pages

- Home: https://chatebot.com/home.md
- Pricing: https://chatebot.com/pricing.md
- Terms and Conditions: https://chatebot.com/legal/terms.md
- Privacy Policy: https://chatebot.com/legal/privacy.md
- Cookie Policy: https://chatebot.com/legal/cookies.md
- Subprocessors: https://chatebot.com/legal/subprocessors.md
- Billing and Cancellation: https://chatebot.com/legal/billing-and-cancellation.md
- Contact: https://chatebot.com/contact.md