# Terms and Conditions Effective: April 13, 2026 These Terms and Conditions ("Terms") form a binding agreement between you and chatebot for access to and use of our website, APIs, models, dashboard, integrations, and related services (collectively, the "Services"). ## 1. Definitions - **Account**: a registered account used to access the Services. - **Customer Data**: prompts, files, knowledge base material, chat transcripts, and other content submitted by or for the Customer. - **Output**: responses generated by the Services. - **Credits**: prepaid or plan-allocated usage units consumed by model usage, message processing, retrieval calls, and related operations. - **Order**: a checkout flow, order form, or purchase confirmation accepted by both parties. ## 2. Eligibility and Account You must be at least the age of majority where you live and legally capable of entering a contract. You are responsible for account security, API keys, and all activity under your account. ## 3. Permitted Use and Restrictions - You must comply with applicable law, including privacy, consumer, and intellectual property laws. - You must not use the Services for unlawful, deceptive, abusive, harmful, or infringing activities. - You must not attempt to reverse engineer, benchmark for competition, disable security controls, or abuse rate limits. - You are responsible for notices, consent flows, and legal rights required for data you collect and process through your bots. ## 4. AI Usage and Output Disclaimer - Output may be inaccurate, incomplete, or unsuitable for your use case and must be reviewed by a qualified human before reliance. - The Services are not legal, medical, accounting, financial, or other professional advice. - High-risk uses are prohibited, including emergency response, medical or legal decision automation, and critical infrastructure control. - You are responsible for the legality and quality of uploaded content, prompts, training data, and downstream use of Output. ## 5. Billing, Cancellation, and Credits - Subscriptions renew automatically unless canceled before renewal. - Cancellation stops future renewals only and does not reverse the current billing period. - New subscriptions may be refunded within 14 days if no services have been consumed. After that, fees are non-refundable except for duplicate charges, confirmed billing errors, or prorated yearly plan cancellations as described in our Billing and Cancellation policy. - Credits have no cash value, are non-transferable, and are consumed according to plan and pricing rules published on the pricing page. - Add-ons (credit top-ups, extra agents, extra team members, branding removal) can only be purchased while an active subscription is in place and are only available while a subscription remains active. - Separately purchased credits do not expire but remain accessible only while a subscription is active. Monthly plan credits expire at the end of each billing cycle and do not roll over. - If your subscription is canceled or lapses, add-on benefits and separately purchased credits become inaccessible until a new subscription is activated. - Capabilities marked as coming soon on pricing pages are not currently available and are not guaranteed until officially launched. - If payment fails, we may retry charges and suspend access until payment is completed. - Chargebacks may result in temporary suspension while the dispute is reviewed. ## 6. Privacy, DPA, and Subprocessors Our Privacy Policy, Data Processing Agreement (DPA), Cookie Policy, and Subprocessors documentation are incorporated by reference. You acknowledge that service providers may process data in multiple jurisdictions, including outside the EU, and that we rely on lawful transfer safeguards where required. ## 7. Confidentiality Each party will protect the other party's non-public confidential information with reasonable care, use it only to perform under these Terms, and disclose it only to personnel or contractors with a need to know and confidentiality obligations. ## 8. Intellectual Property The Services, software, and underlying technology remain our property and are protected by applicable law. You retain rights to your Customer Data. ## 9. Term and Termination We may suspend or terminate access for material breach, non-payment, unlawful use, or security risk. Upon termination, access rights end and data handling follows our retention and deletion policies. ## 10. Warranties and Disclaimers Except as expressly stated, the Services are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim implied warranties including merchantability, fitness for a particular purpose, and non-infringement. ## 11. Limitation of Liability To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data. Our total aggregate liability under these Terms is limited to the amount paid by you for the Services in the 12 months preceding the claim. ## 12. Governing Law and Venue These Terms are governed by the laws of Pakistan, excluding conflict-of-law rules. Courts in Pakistan have exclusive jurisdiction unless a mandatory arbitration clause in an executed Order applies. ## 13. Changes and General Terms We may update these Terms from time to time. Material changes will be announced by email, in-product notice, or website publication. These Terms, together with incorporated policies, form the entire agreement and include severability, assignment, and force majeure protections. ## 14. Contact - Legal: legal@chatebot.com - Privacy: support@chatebot.com ## Related Pages - Home: https://chatebot.com/home.md - Pricing: https://chatebot.com/pricing.md - Privacy Policy: https://chatebot.com/legal/privacy.md - Data Processing Agreement: https://chatebot.com/legal/dpa.md - Cookie Policy: https://chatebot.com/legal/cookies.md - Subprocessors: https://chatebot.com/legal/subprocessors.md - Billing and Cancellation: https://chatebot.com/legal/billing-and-cancellation.md - Contact: https://chatebot.com/contact.md