# chatebot

> AI customer support platform for building, training, and deploying support agents across web and API channels. Serves businesses from startups to enterprise with RAG-powered chatbots.

## Core Product

chatebot is an AI customer support platform for building, training, and deploying support agents across web and API channels. Key capabilities include:

- AI agents trained on your knowledge base using RAG (Retrieval-Augmented Generation)
- Document-based retrieval and chat assistance with source citations
- Dashboard analytics and usage monitoring
- Support for hosted credits and BYOK (Bring Your Own Key) credits
- Multiple AI model providers: OpenAI, Anthropic, Meta, DeepSeek, xAI, Qwen, Mistral and more
- Custom styling and branding options
- Embeddable chat widget for any website
- Built-in playground for testing agents

## Current Deployment and Infrastructure

- Primary hosting: Frankfurt (Laravel Cloud)
- Multi-region deployment is not currently offered

## Docs

- [Home](https://chatebot.com/home.md): Product overview including core features, deployment infrastructure, pricing summary across all tiers, add-on pricing and rules, and credit expiration policies. Starting point for understanding what chatebot offers.
- [Pricing](https://chatebot.com/pricing.md): Complete pricing table with five tiers (Play, Plus, Pro, Premium, Enterprise) showing message credits, BYOK credits, agent limits, knowledge doc limits, training content limits, and team seats. Includes packaging rules for analytics, API access, CRM integrations, branding removal, white-label, custom domain, SSO/SLA, and voice agents. Lists add-on prices for credit top-ups ($0.04/credit), additional team members ($10/month), additional agents ($20/month), and branding removal ($50/month). Support SLAs range from 48-72h (Play) to 1-4h (Enterprise).
- [Contact](https://chatebot.com/contact.md): General inquiries email (support@chatebot.com), support access for existing customers via the dashboard, enterprise sales availability (coming soon), and typical response time of 24-48 business hours.

## Pricing Details

### Core Plans

| Plan | Price | Message Credits/mo | BYOK Credits/mo | Agents | Knowledge Docs | Training Limit | Team Seats |
| --- | --- | --- | --- | --- | --- | --- | --- |
| Play | $0/mo | 50 | 100 | 1 | 5 | 500 KB | 1 |
| Plus | $25/mo (discounted yearly pricing available) | 500 | 1,000 | 1 | 10 | 5,000 KB | 2 |
| Pro | $125/mo (discounted yearly pricing available) | 4,000 | 8,000 | 3 | 20 | 20,000 KB | 5 |
| Premium | $500/mo (discounted yearly pricing available) | 15,000 | 30,000 | 10 | 50 | 50,000 KB | 10 |
| Enterprise | Custom | Custom | Custom | Custom | Custom | Custom | Custom |

### Add-ons

| Add-on | Price | Notes |
| --- | --- | --- |
| Credit Top-up | $0.04 per credit | Purchase in $10 increments. Paid plans only. |
| Additional Team Member | $10/month | Per extra seat. Paid plans only. |
| Additional Agent | $20/month | Per extra agent. Paid plans only. |
| Branding Removal | $50/month | Monthly add-on. Per workspace. Paid plans only. |

### Add-on and Credit Rules

- Add-ons can only be purchased while an active subscription is in place.
- Separately purchased credits (via credit top-up) do not expire but remain accessible only while a subscription is active.
- Monthly plan credits expire at the end of each billing cycle and do not roll over.
- If a subscription is canceled or lapses, add-on benefits and separately purchased credits become inaccessible until a new subscription is activated.

## Legal

- [Terms and Conditions](https://chatebot.com/legal/terms.md): Binding agreement (effective April 16, 2026) with 14 sections covering definitions, eligibility, permitted use and restrictions, AI usage and output disclaimer, billing/cancellation/credits, privacy/DPA/subprocessors, confidentiality, intellectual property, term and termination, warranties and disclaimers, limitation of liability, governing law (Pakistan), changes, and contact information. Key points: subscriptions auto-renew, 30-day refund window for new subscriptions, credits have no cash value, AI output must be reviewed by a qualified human, high-risk uses are prohibited.
- [Privacy Policy](https://chatebot.com/legal/privacy.md): Comprehensive policy (effective April 14, 2026) covering data controller (CHATEBOT (SMC-Private) Limited, Pakistan), EU hosting in Frankfurt, seven categories of data collected (account, billing, website visitor, support, transactional email, bot conversation, knowledge base), four legal bases (contract, legitimate interest, consent, legal obligation), controller vs processor role distinction, subprocessor sharing, international transfer safeguards (SCCs, adequacy decisions), cookie usage, five retention rules, data subject rights (access, correction, deletion, restriction, objection, portability), children's data policy (not directed to under-16s), and policy update procedures.
- [Data Processing Agreement](https://chatebot.com/legal/dpa.md): DPA (effective April 14, 2026) specifying CHATEBOT (SMC-Private) Limited as data controller, EU Central (Frankfurt) as primary hosting region, subprocessor list, security and confidentiality measures, data subject request assistance obligations, deletion and return procedures upon termination, DPO contact (support@chatebot.com, legal@chatebot.com), and data subject rights under GDPR.
- [Subprocessors](https://chatebot.com/legal/subprocessors.md): Current subprocessor list (effective April 14, 2026) with five providers: Laravel Cloud (hosting, Germany), PostHog (analytics, EU), Resend (transactional email, Ireland), OpenAI (AI model processing, US), Suby (payment processing, Finland). Notes cross-border transfer safeguards including SCCs.
- [Billing and Cancellation](https://chatebot.com/legal/billing-and-cancellation.md): Policy (effective April 16, 2026) covering automatic renewal, cancellation process (takes effect at end of billing period), add-on and credit usage rules, and refund terms including a 30-day refund window for initial purchases (contact support@chatebot.com), 3-day pre-renewal notice, guaranteed accidental renewal refund within 72 hours, duplicate payment, billing error, recurring add-on refund alignment, refund request process (support@chatebot.com with workspace ID and invoice ID), and processing timeline.
- [Cookie Policy](https://chatebot.com/legal/cookies.md): Policy (effective April 13, 2026) covering three cookie categories (necessary, analytics, marketing), legal basis per category, preference management via cookie banner and browser settings, and third-party provider references to the subprocessors page.

## Key Facts

- Founded by Moiz Haider
- Headquarters: Pakistan
- Company: CHATEBOT (SMC-Private) Limited
- Primary hosting: EU Central (Frankfurt) via Laravel Cloud
- AI providers: OpenAI, Anthropic, Meta, DeepSeek, xAI, Qwen
- Pricing: Free tier (Play) available, paid plans up to $500/month with discounted yearly pricing, Enterprise (custom) coming soon
- Support SLAs: 48-72h (Play) to 1-4h (Enterprise)
- Yearly billing: discounted per-month pricing (20% savings vs monthly)
- Industry: SaaS, AI Customer Support, Chatbot Platform
- Platform features: RAG pipeline, knowledge base training, embeddable widget, analytics dashboard, BYOK support, multi-model selection

## Contact

- Website: https://chatebot.com
- Support: support@chatebot.com
- Legal: legal@chatebot.com
- Founder: haider@chatebot.com
- X/Twitter: https://x.com/chatebot

## Discovery

- Sitemap: https://chatebot.com/sitemap.xml
- LLM Index: https://chatebot.com/llms.txt