Billing and Cancellation

This page explains billing, cancellation, and refund terms for chatebot subscriptions and prepaid credits.

1. Billing Rules

• Subscriptions renew automatically. Cancellation stops future renewals and does not reverse the current billing period.
• Each account may have only one unsubscribed (Play/free) workspace at a time. To create another workspace, you must subscribe an existing workspace to a paid plan.
• Unused credits do not have cash value and cannot be redeemed, exchanged, or transferred.
• Features labeled as coming soon are not part of current service availability and do not create refund eligibility on that basis alone.
• If you downgrade or cancel, any credit behavior follows the active plan terms at the time of change.
• If a payment dispute or chargeback is initiated, access may be suspended while the dispute is under review.

2. Cancellation

You can cancel your subscription at any time from your workspace settings. Cancellation takes effect at the end of the current billing period. You retain access to paid features until the period ends.

3. Add-on and Credit Usage Rules

Add-ons (credit top-ups, extra agents, extra team members, branding removal) can only be purchased while an active subscription is in place. Add-on benefits are available only while a subscription remains active.

• Separately purchased credits (via credit top-up) do not expire and remain in your account as long as your subscription is active.
• Monthly plan credits expire at the end of each billing cycle and do not roll over to the next period.
• If your subscription is canceled or lapses, add-on benefits and separately purchased credits become inaccessible until a new subscription is activated.

4. Refund

If you are unsatisfied with your subscription for any reason, you may request a full refund within 30 days of your initial purchase by contacting [email protected].

How to Request a Refund

Send requests to [email protected] with workspace ID, invoice ID, charge date, and a clear summary of the issue. We may request additional verification details.

Processing Timeline

Approved refunds are issued to the original payment method where possible. Processing times depend on your payment provider and may take several business days.