Subprocessors
This page lists third-party subprocessors used to deliver chatebot services and the processing roles they perform.
Primary Data Region: EU Central (Frankfurt) (eu-central-1)
Primary hosting is in the EU. Transactional email, AI model processing, embeddings, moderation, analytics, and billing may be processed by the listed providers depending on feature and model usage.
Cross-border transfers are handled using applicable safeguards, including SCCs where required.
| Name | Purpose | Country | Data Types | DPA | Subprocessors |
|---|---|---|---|---|---|
| Laravel Cloud | Cloud hosting and infrastructure (Primary) | Germany | all application data, chat messages, user data | View | - |
| PostHog | Product analytics and feature flag evaluation (events sent only when analytics consent is granted) | European Union | pseudonymous product analytics events, feature flag context | View | View |
| Resend | Transactional email delivery | Ireland | recipient email address, delivery metadata, email content | View | View |
| OpenAI | AI/LLM processing for chat responses where OpenAI models or compatible routes are used | United States | chat messages, knowledge base content | View | - |
| Google Cloud Vertex AI | AI model and embedding processing for configured Vertex AI routes | European Union / United States | chat messages, knowledge base content, embeddings | View | View |
| AWS Bedrock | AI model and moderation processing for configured Bedrock routes | United States | chat messages, knowledge base content, moderation payloads | View | View |
| Suby | Payment processing and subscription management | Finland | billing information, email address | View | - |